How can we help?

Browse frequently asked questions or reach out — we're here to help you succeed.

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Email Support

Send us a message and we'll respond within 24 hours on business days.

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Live Chat

Chat with our support team directly from inside the Fulvia dashboard.

Open the app →
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Documentation

Step-by-step guides for connecting marketplaces, managing orders, and more.

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Frequently Asked Questions

Go to Integrations → Amazon in your Fulvia dashboard, then click Connect Amazon Account. You'll be redirected to Amazon Seller Central to authorise access. Once approved, your orders and inventory will sync automatically.
Amazon reviews SP-API app registrations per marketplace. This typically takes 1–5 business days. Once approved, you'll be able to complete the connection from your dashboard.
Inventory syncs every 15 minutes on the Growth plan, and in near real-time on the Enterprise plan. You can also trigger a manual sync from the Inventory screen at any time.
Yes. Fulvia automatically generates GST-compliant invoices for every order. You can download them individually or in bulk, and export GSTR-1 summary reports (Growth plan and above).
Yes. Go to Settings → Team to invite members. You can assign roles (Admin, Manager, Viewer) with granular permissions per module.
You can cancel anytime from Settings → Billing. Your access continues until the end of the current billing period. There are no cancellation fees.
Yes. All data is encrypted at rest and in transit. We use AES-256 encryption for stored credentials and HTTPS for all connections. We never share your data with third parties without explicit consent. See our Privacy Policy for full details.
Currently supported: Amazon India (amazon.in), Amazon US, Etsy, and Flipkart. More marketplaces including Meesho, Myntra, and ONDC are on the roadmap.

We'll sort it out together

Our support team typically responds within a few hours on business days.

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